Trick Nuts Pilates

Issued May 2018

Trick Nuts Pilates ("We", "Us" and "Our") provides a physical exercise related service to our clients, as such requires personal information, in order to operate.  This information enables Us to provide this service to you, so you can find out information about Our services, and for Us to receive payment.

We take the privacy of your information very seriously and this policy explains how and for what purposes We use this information collected about you, including through your use of the Trick Nuts Pilates website tricknutspilatesstudio.com & booking site tricknutspilates.simplybook.it (referred to below as the "Website"). 

Please read this privacy policy carefully 

By using the Website and any services that We offer, you are agreeing to be bound by this policy in respect of the information collected about you.

Personal information collected

We will collect some or all of the following personal information about you through the Website and/or Intake form:

• name
• email address
• telephone contact details
• postal address
• gender
• usage / attendance details
• general health and physical condition info related to ability to perform physical exercise and fitness goals
• information relevant to particular services to which sections of the Website relate

Use of this information

We will use this information in order to:

• contact you and provide information related to physical exercise and the services requested by you
• to process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• to obtain your views or comments on the services we provide
• to compile information about uses of the Website
• sharing this information

Other than set out above, we will not disclose any of your personal information without your permission unless we are required to do so by law.

Where we receive personal information from

The sources of personal information collected will broadly fall into the following types: 

• Directly provided by you; 
• Via the Trick Nuts Pilates New Client Intake Form;
• Related to and arising from services provided to you and/or otherwise interact with Us; 
• Collected using cookies and other technologies when visiting the Website.  

When you visit websites, web servers automatically records your IP address. 

This IP address is not linked to any of your personal information. We may use IP addresses to help us administer the Website and to collect demographic information for aggregation purposes.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

Cookies

What are cookies?

When you visit the website, We may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords, credit card numbers and identifiable personal information are not stored in cookies.

A cookie helps you get the best out of the website and helps us to provide you with a more customised service.

Which Cookies do we use?

Google Analytics

Google Analytics use Cookies to remember which web pages you visit and what you have done on previous pages or previous visits to our website. No personal information is collected by Google Analytics and all information collected is stored safely and securely to prevent unlawful third-party access.

We use Google Analytics to measure how you are interacting with the Website to ensure that we help you get the best out of the Website.

Further information on Google Analytics can be found on:

https://www.google.com/analytics/learn/privacy.html

If you would like any further information in relation to the cookies WordPress blogs use, please see their website for further information:

http://codex.wordpress.org/WordPress_Cookies

Managing Cookies

You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Website are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

To find out more about cookies and how these affect your web-browsing experience one of the following websites contain further information:

http://www.allaboutcookies.org

http://www.microsoft.com/info/cookies.mspx

Managing your data

We implement a variety of security measures to maintain the safety of your personal information when you register to a class session.

Specifically in relation to payments via the booking system, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit cards and financials, etc.) will not be stored on our servers.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Information about other products and services

From time to time we may send you information about our services which we think may be of interest to you.

You can stop this email service by selecting the "UNSUBSCRIBE" link at the bottom of the email service, or by tell us to stop this email service at any time by sending us an email to tricknutspilates@gmail.com with "UNSUBSCRIBE" as the subject line.

Changes to your details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us.

Your Choices and Rights Under GDPR

You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the details set out below.

These rights include:

• Obtaining information regarding the processing of your personal information and access to the personal information which we hold about you, in accordance with GDPR requirements and limitations.
• Please note that there may be circumstances in which we are entitled to refuse requests for access to copies of personal information. In particular, information that is subject to legal professional privilege.
• Requesting that we correct your personal information if it is inaccurate or incomplete.
• Requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information, but we are legally required and/or entitled to retain it.
• Objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally required and/or entitled to refuse that request.
• Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
• Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us.  We can, on request, tell you which data protection authority is relevant to the processing of your personal information.

Data Protection

Personal information will at all times be dealt with in accordance with the requirements of the current UK legislation. By providing personal data through the Website and other means you consent to the processing of the data by us for the purposes set out under "Use of this information" above.

Changes to This Policy 

Any changes Trick Nuts Pilates may make to this Policy will be posted on the Website. Please check back frequently to see any updates or changes to this Policy.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at tricknutspilates@gmail.com.

Thank you

Sarah Mead

Trick Nuts Pilates